⏱DURATION
One day | Options available
💻 WHERE
Remotely or client’s offices
📅 DATES
Client’s preferred dates
£ PRICING
1 day £400 + VAT per person
CUSTOMER EXPERIENCE WORKSHOP
Advance your staff skills and expertise in customer service to successfully manage relationships, demonstrate customer care and maximise your companies performance.
Great customer care is critical to your organisation. At Chameleon Change Management we offer outstanding tailored customer experience training to add real value to help raise your customer support standards to an exceptional level, whilst improving staff motivation and performance.
The one-day workshop is designed to increase your awareness of the impact of a great Customer Experience on a business and a long term profitable relationship.
Customer Experience isn’t about what something does, it’s how it does it. It’s not what the features or functions of the product or service allow us to do, it’s how it makes us feel.
You will come away from the workshop with supporting information to be able to start delivering a better customer experience whilst building a long term future.
◉ Why Customer Experience matters
◉ Understanding the Customer Identity, what are they trying to achieve
◉ Look for the Customers higher objective, work to the higher to exceed expectations
◉ Don’t leave nothing to chance
◉ Ensure your Experience is effortless and stress free, the experience should be easy
◉ Put your Customer in control in their mind
◉ Next steps – What will you do in your business?
WHAT YOUR DELEGATES WILL LEARN:
From this workshop your individuals will have a clear understanding of how they can make the difference between just customer satisfaction or creating a great customer experience, also having the confidence to exceed customer expectations by understanding the objective and tailoring the experience to suit their needs.
BOOKING ENQUIRY
Please fill in the details below with your preferences and company information. We will then provide you with a course breakdown and costings as soon as possible.