CUSTOMER EXPERIENCE WORKSHOP
Advance your staff skills and expertise in customer service to successfully manage relationships, demonstrate customer care and maximise your companies performance.
Great customer care is critical to your organisation. At Chameleon Change Management we offer outstanding tailored customer experience training to add real value to help raise your customer support standards to an exceptional level, whilst improving staff motivation and performance.
The one-day workshop is designed to increase your awareness of the impact of a great Customer Experience on a business and a long term profitable relationship.
Customer Experience isn’t about what something does, it’s how it does it. It’s not what the features or functions of the product or service allow us to do, it’s how it makes us feel.
You will come away from the workshop with supporting information to be able to start delivering a better customer experience whilst building a long term future.
◉ Why Customer Experience matters
◉ Understanding the Customer Identity, what are they trying to achieve
◉ Look for the Customers higher objective, work to the higher to exceed expectations
◉ Don’t leave nothing to chance
◉ Ensure your Experience is effortless and stress free, the experience should be easy
◉ Put your Customer in control in their mind
◉ Next steps – What will you do in your business?